SATO Care-From-Start FAQ

Q1. What is Care-From-the Start (CFS)?

A:         SATO Care-From-Start is a yearly service agreement that will allow customers to receive service for each of every SATO printer that they purchase.

Q2. What are the advantages of purchasing a CFS Service agreement?

A:        You’ll receive the following benefits:

• Routine Preventative Maintenance (PM) checkups and repair services are all done on-site, thus reducing printer downtime.
• You will receive faster service response.
• Factory-certified technicians will ensure your printer back to the original specifications.
• ONLY genuine SATO parts are installed for each repair and maintenance service conducted.
• It’s the least expensive service option over the life time of your product.
• It reduces your overall cost of ownership and protects your investment.

Q3. Why should I buy a CFS Service agreement at the time of purchase rather than wait until my warranty ends?

A:        Purchasing at the time of purchase provides:
            
            • Extra savings when purchasing upfront.
            • “New Product” pricing, which is available for a limited time.
            • A safeguard for unexpected, expensive, & inconvenient “time and material” repair costs if the warranty ends.

Q4. What a the advantages a customer will receive upon purchasing a multi-year agreement?

A:        Purchasing a multi-year agreement provides:

            • SAVINGS—up to 25 percent.
            • Protection against future price increases.
            • Peace of mind by eliminating the administrative hassle of remembering to renew.
            • Long-term insurance against the unexpected.

For more information kindly contact us at +603-7620 8901 OR Email: service@satosms.com.my