Product Warranty

Standard Warranty Terms & Conditions

SATO warrants the hardware products to be free from defects in material and workmanship under normal use and service. SATO’s obligation under this warranty is limited to correcting the defect in the product or any part thereof which is defective in material or workmanship during the warranty period.

Replacement shall be determined by SATO wherein such supplies fail to meet applicable specifications and were purchased directly from SATO or SATO authorized party for use with SATO products and provided Buyer or Customer has complied with the handling, storage and shelf life requirements as specified by SATO. SATO shall have no responsibility whatsoever for consumable supplies purchased from any other source.

THE ABOVE WARRANTIES ARE EXCLUSIVE OF, AND IN LIEU OF, ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. NO IMPLIED STATUTORY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. SATO SHALL NOT BE LIABLE FOR ANY DAMAGES SUSTAINED BY BUYER ARISING FROM DELAY IN THE REPLACEMENT OR REPAIR OF PRODUCTS UNDER THE ABOVE WARRANTY.

Please refer to the warranty statement shipped with SATO product for a detailed explanation of the warranty terms associated with a particular product.

For further enquiries on SATO Service & Support please feel free to contact us: 
Email: techsupport-SAM@sato-global.com